Refund Policy

Last updated: 22 October 2026

This policy applies to Premium plans and printed books bought on DSSSB Master through UPI. Sections 1–5 cover Premium plans, which stay as they are; section 6 covers printed books.

1. How payment works

You pay by UPI and enter the 12-digit UTR (transaction reference). We verify the payment manually and activate Premium. Verification normally takes up to 24 hours.

2. When we refund

• Double payment: you paid twice for the same plan.
• Payment received but Premium not activated within 48 hours of your request.
• Wrong amount paid by mistake that we could not adjust.

3. When we do not refund

• After Premium has been activated and used, because it is digital access that cannot be taken back.
• Change of mind, change in exam date or pattern, or not being selected in an exam.
• Account suspension caused by sharing or by breaking the Terms of Use.

4. How to ask for a refund

Write to the contact email below within 7 days of payment. Mention your registered email, UTR number, date and amount. Eligible refunds are sent back to the same UPI account within 7 to 10 working days of approval.

5. Wrong or fake UTR

If a UTR cannot be matched to a payment in our account, the request is rejected and Premium is not activated. You can submit the correct UTR or write to us.

6. Printed books

• No returns for change of mind.
• Damaged, wrong or not delivered: we replace the book or refund you if you write to dsssbmaster@gmail.com within 7 days of delivery (or, for a book that did not arrive, within 7 days of the expected delivery date), with the order UTR and, for a damaged or wrong book, a photo.
• Cancellation: you can cancel an order for a full refund before it is dispatched, by writing to the contact email below with the order UTR.
• Out of stock: if a copy is not available, the order is cancelled and the full amount refunded.
• Refunds go back to the original UPI account within 7 to 10 working days of approval.